The customer service function is a one-stop call centre for tracking and dealing with our customers' requests, queries and complaints as quickly and efficiently as possible. 

All calls are monitored and we use the information to provide key business performance information, which is used to measure and improve the quality of the service we provide to our customers.

The call information is recorded in our call tracking system, allowing us to understand the exact detail of each call, how quickly it has been dealt with and the nature and effectiveness of any solutions that are provided.

The department also deals with customer claims and returns relating to product deliveries. This information is also tracked and used as part of our continual improvement programme alongside the customer service call analysis. 

Our dedicated customer service teams work seven days a week.