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We are committed to valuing our people, serving our customers and continually improving our performance. 

Our business is made up of more than 330 stores spread over a wide area of the country, employing more than 5,800 people, most of who live locally to their stores.  We recognise that the success of the business is dependent on the motivation and commitment of our people.  It is this belief that underpins the culture of the company. 

The Way We Work is a behaviours statement developed by Blakemore Retail that sets in clear terms how we are expected to interact with and manage people in the company and how you can expect to be managed yourself. 

Putting our people first is a philosophy that has resulted in our business becoming the dynamic, forward thinking success story that it is today. 

Communicated and measured, these statements are mapped into our everyday business activities and allow the broader company values of The Blakemore Way to become a reality. 
 

Lead and Influence

Create a ‘can-do’ attitude by involving your team and your colleagues in what you are trying to achieve – empower them, support and encourage them.  Take responsibility for your actions and those of your team but if mistakes are made, don’t dwell on them – react appropriately and learn from them.  Be your own role model and always lead by example.  Develop a reputation for being firm, fair, and approachable.  Inspire and motivate your team with your passion and drive for excellence.  Don’t be afraid to introduce challenging objectives but do it thoughtfully, and allow time and space for others to respond and ask questions.  Take considered risks and don’t avoid decisions in difficult situations. 
 

Respect and Value

Make trust and loyalty a way of life.  Be known for being truthful, reliable and consistent.  Recognise and value people’s differences and respect individuality.  Look for the best in people, let them know that you value them and help them recognise their potential.  Treat everyone as you would like to be treated yourself, and go out of your way to encourage good relationships within your colleagues and your team. 
 

Listen and Inform

Listen, ask questions and observe, don’t jump to conclusions.  Be aware that your first response may not always be the right one.  Accept that listening is as valuable as telling.  Encourage others to do the same.  Always give feedback at  the appropriate time and place and in such a way that people can improve and learn as a result.  Make sure that you give people the information they need to understand what you are trying to achieve. 
 

Recognise and Acknowledge

Treat all staff and customers in a courteous, friendly manner.  Celebrate and reward success and express appreciation for what people are contributing.  Be prepared to praise excellence and equally prepared to challenge under performance.  Always take pride in your work and appreciate what others are doing.  "Thank you" is so easy and so powerful and can mean so much to people!